Question 1

What is the minimum order quantity for your AI plush toys?

Accepted Answer

Sampling starts from 1 piece on models such as the RG-AI-FZ3 fuzzy ball companion and the facial-recognition AI plush. The vinyl monster AI plush starts at 10 pieces and the RG-AI-K01 bunny at 100 pieces. Custom OEM/ODM projects are scoped individually according to shell, electronics and packaging requirements.

Question 2

Which certifications do your AI toys and factory hold?

Accepted Answer

Listed AI toy models carry EN71, CE, FCC and RoHS test documentation (CE, FCC and RoHS for the RG-AI-K01 and conversational doll series). The company management system is certified to ISO 9001, ISO 14001 and OHSAS 18001, and the factory has passed an SGS onsite assessment.

Question 3

Can you customize the voice content, language and appearance of an AI toy?

Accepted Answer

Yes. We offer full customization, design-based customization and sample-based customization, covering plush shell design, fabric, colours, logo, packaging, wake words, voice content and supported languages.

Question 4

What trade terms and payment methods do you accept?

Accepted Answer

We accept FOB, CFR, CIF, EXW, CIP, FCA, CPT, DDP and DAF delivery terms, with T/T payment in USD or CNY.

Question 5

Do you manufacture products other than AI toys?

Accepted Answer

Yes. Our hardware division produces monitor stands, tablet PC stands, POS machine stands and mobile TV cart hanging brackets, which we have exported since the company was founded in 2010.